Support

How can we help you?

Search our knowledge base or browse categories below

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Getting Started

New to ETX Hosting? Start here with our beginner guides.

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Control Panel

Learn to manage your hosting account and services.

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Billing & Account

Manage payments, upgrades, and account settings.

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Security

Keep your websites and data safe and secure.

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Domains & DNS

Configure domains, DNS records, and nameservers.

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Performance

Optimize speed, caching, and resource usage.

Frequently Asked Questions

We offer free website migration for all new customers. Simply open a support ticket after signing up and our team will handle the entire transfer process — files, databases, and email accounts — with zero downtime.
We guarantee 99.9% uptime on all hosting plans, backed by enterprise-grade infrastructure with redundant power, cooling, and network connectivity. If we fall below this guarantee, you are eligible for service credits.
Yes. You can upgrade your plan at any time from the account dashboard. The price difference is prorated for the remaining billing period. Upgrades take effect immediately with no downtime.
All plans come with a 30-day money-back guarantee. If you are not satisfied for any reason within the first 30 days, contact our support team for a full refund — no questions asked.
We provide 24/7 support via live chat, email, and phone. Our team of hosting experts is always available to help with technical issues, account questions, and anything else you need.

Still need help?

Our support team is available 24/7 to assist you with any questions.

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